Central Desk vs Crisp

Crisp is a French live-chat + inbox tool. Central Desk is the Bangla-first, WhatsApp-first alternative built for Bangladesh SMEs.

Crisp covers a decent set of channels globally. Central Desk covers the same set with Bangla AI, BDT billing, and Bangladesh payment + courier rails.

Feature-by-feature comparison

Feature	CD Central Desk	Cr Crisp
Unlimited WhatsApp Cloud API channels Central Desk includes it on every plan	Yes	No
Bengali AI smart replies Reply in Bangla, Banglish or English	Yes	No
bKash / Nagad / SSLCommerz / MTB billing Local payment rails built in	Yes	No
Facebook Messenger inbox	Yes	Yes
Instagram DM inbox	Yes	Yes
Telegram bot channel	Yes	Yes
Direct SMTP email channel	Yes	Yes
Contact CRM with tags + segments	Yes	Yes
WhatsApp broadcast (per-message rate)	Yes	Yes
Storefront + orders + Pathao / Steadfast dispatch BD courier APIs built in	Yes	No
Bangla UI + Banglish input	Yes	No
14-day free trial (no card)	Yes	Depends
Starting price	BDT 1,500 / mo	From $15+ / mo

The bottom line

Crisp for global SMEs. Central Desk for Bangladesh SMEs.

Crisp WhatsApp support kore?

Yes as an add-on. Central Desk ships WhatsApp Cloud API as a native channel — unlimited numbers on every plan.

Start a 14-day free trial — no credit card required. Get every feature, connect unlimited WhatsApp numbers, and see the difference for yourself.