This Cookie Policy explains how Central Desk Limited uses cookies and similar technologies on our website and inside our application.
What are cookies?
Cookies are small text files placed on your device when you visit a website. They help websites remember information about your visit — like your preferred language and settings — which can make your next visit easier and the site more useful.
How we use cookies
Strictly necessary
These cookies are essential for the platform to function. You cannot opt out of them:
- Session cookie — keeps you logged in (expires after 7 days)
- CSRF token — prevents cross-site request forgery attacks
- XSRF-TOKEN — Laravel framework security
- Workspace cookie — remembers which workspace you're using
Preferences
These cookies remember your choices to give you a personalised experience:
- Theme — light or dark mode
- Language — Bangla or English UI
- Inbox filters — last-used conversation filters
Analytics
These cookies help us understand how visitors use our marketing site (centraldesk.io) — they do not run inside the application:
- Google Analytics — anonymous usage statistics
- Facebook Pixel — measure ad campaign effectiveness
Third-party cookies inside the app
Some features rely on third-party services that may set their own cookies:
- SSLCommerz / bKash payment forms — when you initiate a payment
- Embedded YouTube tutorials — inside help docs
- Live chat (Help Center widget) — to maintain support session state
Managing cookies
You can control cookies in several ways:
- Browser settings: All modern browsers allow you to block or delete cookies. Note: blocking strictly-necessary cookies will prevent you from staying logged in.
- Cookie banner: First-time visitors see a banner where you can accept or decline analytics cookies.
- Account settings: Logged-in users can change preferences and clear local data at Settings → Privacy.
Cookie list
| Name | Purpose | Type | Expiry |
|---|---|---|---|
| cd_session | Keeps you logged in | Necessary | 7 days |
| XSRF-TOKEN | CSRF protection | Necessary | Session |
| cd_workspace | Active workspace | Necessary | 30 days |
| cd_theme | Light / dark mode | Preferences | 1 year |
| cd_lang | UI language | Preferences | 1 year |
| _ga, _ga_* | Google Analytics | Analytics | 2 years |
| _fbp | Facebook Pixel | Analytics | 3 months |
Do Not Track
We honour the "Do Not Track" browser signal — analytics cookies are not set when DNT is enabled.
Changes to this policy
If we make significant changes to how we use cookies, we'll update this page and the "Last updated" date above.
Questions?
Email privacy@centraldesk.io.