Central Desk vs Interakt

Interakt is a popular India-focused WhatsApp CRM. Central Desk is the Bangladesh-first alternative with Bangla AI, bKash / Nagad billing, unlimited channels on every plan.

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Interakt is Shopify-owned and India-focused. Central Desk is built for Bangladesh from day one — the pricing is in BDT, payments through bKash / Nagad / SSLCommerz / MTB, and dispatch through Pathao / Steadfast.

Feature-by-feature comparison

Feature	CD Central Desk	In Interakt
Unlimited WhatsApp Cloud API channels Central Desk includes it on every plan	Yes	No
Bengali AI smart replies Reply in Bangla, Banglish or English	Yes	No
bKash / Nagad / SSLCommerz / MTB billing Local payment rails built in	Yes	No
Facebook Messenger inbox	Yes	Yes
Instagram DM inbox	Yes	Yes
Telegram bot channel	Yes	Yes
Direct SMTP email channel	Yes	Yes
Contact CRM with tags + segments	Yes	Yes
WhatsApp broadcast (per-message rate)	Yes	Yes
Storefront + orders + Pathao / Steadfast dispatch BD courier APIs built in	Yes	No
Bangla UI + Banglish input	Yes	No
14-day free trial (no card)	Yes	Depends
Starting price	BDT 1,500 / mo	From $15+ / mo

The bottom line

Interakt is the Shopify India play. Central Desk is the Bangladesh-first play — cheaper, Bangla AI, local rails.

Frequently asked questions

Interakt Bangladesh e work kore?

Interakt technically kaj kore but pricing is in INR/USD, no bKash / Nagad billing, and no Pathao / Steadfast integration. Central Desk is built for Bangladesh end-to-end.

Migrate hote parbo?

Yes — export contacts + templates from Interakt and import into Central Desk. Contact support for the import script.

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