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Central Desk vs Tidio

Tidio is a live chat + AI bot for small businesses. Central Desk is the WhatsApp-first alternative built for Bangladesh commerce.

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Tidio is a solid live-chat widget for websites. Central Desk covers WhatsApp / Messenger / Instagram / Telegram / Email — the messaging surfaces Bangladeshi customers actually use.

Feature-by-feature comparison

Feature Central Desk Tidio
Unlimited WhatsApp Cloud API channels
Central Desk includes it on every plan
 Yes No
Bengali AI smart replies
Reply in Bangla, Banglish or English
 Yes No
bKash / Nagad / SSLCommerz / MTB billing
Local payment rails built in
 Yes No
Facebook Messenger inbox Yes Yes
Instagram DM inbox Yes Yes
Telegram bot channel Yes Yes
Direct SMTP email channel Yes Yes
Contact CRM with tags + segments Yes Yes
WhatsApp broadcast (per-message rate) Yes Yes
Storefront + orders + Pathao / Steadfast dispatch
BD courier APIs built in
 Yes No
Bangla UI + Banglish input Yes No
14-day free trial (no card) Yes Depends
Starting price BDT 1,500 / mo From $15+ / mo
The bottom line
Tidio for website live chat. Central Desk for Bangladesh messaging + commerce.

Frequently asked questions

Tidio er cheye Central Desk ki extra dei?
WhatsApp Cloud API (unlimited), Bangla AI reply, bKash / Nagad billing, Pathao / Steadfast dispatch — none of which Tidio ships.

Ready to switch to Central Desk?

Start a 14-day free trial — no credit card required. Get every feature, connect unlimited WhatsApp numbers, and see the difference for yourself.

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