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Central Desk vs Zoho Desk — Bangla-first vs global helpdesk

Zoho Desk is a solid global help-desk. Central Desk is the local-first inbox — Bangla AI, bKash/Nagad billing, Pathao dispatch, unlimited WhatsApp on every plan.

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Zoho Desk was built as a ticketing tool that later added chat channels. Central Desk was built for WhatsApp-first Bangladesh commerce from day one, with Bengali AI, local payment rails and courier dispatch native to the platform.

Feature-by-feature comparison

Feature Central Desk Zoho Desk
Unlimited WhatsApp Cloud API channels
Central Desk includes it on every plan
 Yes No
Bengali AI smart replies
Reply in Bangla, Banglish or English
 Yes No
bKash / Nagad / SSLCommerz / MTB billing
Local payment rails built in
 Yes No
Facebook Messenger inbox Yes Yes
Instagram DM inbox Yes Yes
Telegram bot channel Yes Yes
Direct SMTP email channel Yes Yes
Contact CRM with tags + segments Yes Yes
WhatsApp broadcast (per-message rate) Yes Yes
Storefront + orders + Pathao / Steadfast dispatch
BD courier APIs built in
 Yes No
Bangla UI + Banglish input Yes No
14-day free trial (no card) Yes Depends
Starting price BDT 1,500 / mo From $15+ / mo
The bottom line
Pick Zoho Desk if you're a global support team that lives in email tickets. Pick Central Desk if your customers message you on WhatsApp and pay in BDT.

Frequently asked questions

Is Central Desk cheaper than Zoho Desk?
Yes — Central Desk Starter is BDT 1,500/mo (~$14), Zoho Desk Standard is $20/agent/month. And Central Desk includes unlimited WhatsApp channels while Zoho charges per Meta conversation on top.
Does Zoho Desk support Bengali?
Zoho's UI is available in English + a handful of major languages but there's no Bengali AI reply engine. Central Desk's AI replies in Bangla, Banglish or English based on how the customer wrote.
Can I migrate from Zoho Desk?
Yes — contact centraldesk.app support and we'll help you export contacts and open tickets from Zoho and import them into Central Desk.

Ready to switch to Central Desk?

Start a 14-day free trial — no credit card required. Get every feature, connect unlimited WhatsApp numbers, and see the difference for yourself.

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