🇧🇩 Made with love in Bangladesh

We're building the future of
customer conversations

Central Desk is on a mission to give every Bangladesh business — from F-commerce sellers to enterprise retailers — the same enterprise-grade tools that global giants use, at prices that make sense in Taka.

1,000+ Active workspaces

2M+ Messages handled

99.9% Uptime SLA

Our Mission

Make customer conversation management as easy as sending a text — for every Bangladesh business, no matter the size.

Our Vision

Become the operating system for South Asian F-commerce. From single sellers to billion-dollar marketplaces.

Our Promise

Bangladesh-first features, transparent pricing, real human support in Bangla — always.

Our story

From a problem we lived through

In 2024, our founder ran a small F-commerce business in Dhaka. He was using 6 different apps to manage customer conversations — Facebook Pages, WhatsApp Business, Instagram DMs, SMS, Email, and a website chat widget.

Orders were missed. Customers were frustrated. Agents were burnt out. The "solutions" on the market were either too expensive (Zendesk, Intercom) or didn't support Bangladesh-specific needs like bKash, Pathao, and Bangla AI.

So we built what we wished existed. Today, Central Desk powers thousands of Bangladesh businesses — and we're just getting started.

Built by founders who ran F-commerce businesses

Designed specifically for Bangladesh ecosystem

Customer feedback drives every feature

Before

"Agent ke FB-e dekhte hoy, WhatsApp-e dekhte hoy, IG-e dekhte hoy... order miss hoye jay roj."

Stress level

After

"Ek inbox-e sob. Agent boring kaaj theke mukti, customer khushi, owner happy."

Happiness level

What drives us

Our core values

Six principles that guide every decision we make.

🇧🇩

Bangladesh-first

Built for our market — bKash, Pathao, Bangla AI, BDT pricing. We understand local context because we live it.

Speed over perfection

We ship every week. Features go from idea to production in days, not quarters. If something is broken, we fix it today.

Trust by transparency

Clear pricing, no hidden fees, no lock-in. Your data is yours — export it anytime. Encryption at rest, audit trails.

Customer obsession

Every feature we ship is because a real customer asked for it. We're in WhatsApp groups with founders, not behind a ticket queue.

Modern tech, no compromise

Laravel 12, PostgreSQL, Redis, WebSocket real-time, AI-native. Enterprise-grade architecture at SaaS prices.

বাংলা everywhere

UI in Bangla, AI trained on Bangla, support agents speak Bangla. No "English-first" attitude. This is our country.

The team

Built by Bangladeshis, for Bangladesh

A small, focused team obsessed with solving real problems for real businesses.

Murad Hossain

Founder & CEO

Ex-F-commerce founder. 10 years in Bangladesh tech ecosystem.

Tasnim Rahman

CTO

Laravel + AI engineer. Built systems handling 100M+ messages.

Karim Ahmed

Head of Product

Design-led product thinking. Previously at major BD startups.

Nasrin Akter

Head of Customer Success

WhatsApp BSP onboarding expert. Speaks 4 Bangla dialects.

Riad Hasan

Lead Backend Engineer

Real-time systems specialist. WebSocket + Redis + queues.

Fatema Khatun

AI/ML Engineer

NLP for Bangla. Made our AI sound less like a robot.

Anisul Islam

Frontend Lead

Pixel-perfect UI craftsman. Loves animations + design systems.

Sumi Akhtar

Senior Designer

Brand identity, illustrations, and the magic behind our look.

Tanvir Rahman

DevOps Engineer

99.9% uptime hero. Loves Kubernetes, scaling, and clean logs.

Mahbub Alam

Sales Lead

Talks to founders all day. Knows every F-commerce pain.

Milestones

Our journey so far

From napkin sketch to 1,000+ active businesses in under 2 years.

Jan 2024

The idea 💡

Founder gets frustrated juggling 6 apps. Sketches Central Desk on a napkin during chai break in Dhanmondi.

May 2024

First MVP shipped 🚢

Unified inbox for FB + WhatsApp launched. 10 beta users from Dhaka F-commerce community.

Oct 2024

Bangla AI launched 🤖

First product with native Bangla auto-reply. Picked up by local tech press.

Mar 2025

500 paying customers 🎉

Hit 500 paying customers + ৳1Cr MRR. Hired our first 5 engineers.

Now

You're here 🎊

1,000+ workspaces · 2M+ messages handled monthly · Growing the team & shipping features weekly.

We're building the future of customer conversations