Supported Channels

Bangladesh customers don't pick one channel — they message you wherever they are. Facebook in the morning, WhatsApp at lunch, Instagram at night. Central Desk lets you reply to everyone from a single inbox.

Facebook Messenger

The #1 channel for Bangladesh F-commerce — 50M+ active Facebook users in the country.

• Connect unlimited Facebook Pages (plan-dependent)
• Receive every Page inbox message in real-time
• Reply with text, images, videos, files, quick replies
• Send to people who messaged you in the last 24 hours (Meta policy)
• Send sponsored messages outside 24-hour window
• Comment management — auto-reply to comments, hide spam
• Ice-breaker quick replies on Page first contact
• Persistent menu configuration

WhatsApp Business (Cloud API)

The fastest-growing channel in Bangladesh — and the only one your customers expect a reply within minutes.

• Official Meta Cloud API (no third-party reseller markups)
• Free-form messages within 24-hour session window
• Template messages for broadcasts (utility, marketing, authentication)
• Template approval workflow built-in
• Media — images, videos, audio, PDF, location, contact cards
• Interactive messages — buttons, list pickers, CTA URLs
• Read receipts and delivery status
• Two-way phone number sharing for Click-to-WhatsApp ads
• Green tick (verified business) eligibility help

Instagram Direct Message

• Connect Instagram Business or Creator accounts
• Reply to DMs from one inbox
• Story replies, mention notifications
• Quick replies, saved responses
• Auto-tag customers who came from specific posts

Telegram

• Telegram Bot API integration
• Secret token verification
• Group + private chat support
• Inline buttons, media messages

Website Live Chat

• Embeddable chat widget (1-line installation)
• Custom colours, position, welcome message
• Offline mode — collects email when no agent online
• Visitor tracking — see what page they're on
• Pre-chat form (name, email, phone)
• File upload from visitor
• Mobile-responsive widget

Email

• SMTP / IMAP support for any provider
• Gmail, Outlook, Zoho, Workspace, custom SMTP
• Threaded email conversations
• HTML & plain-text replies
• Attachments (up to 25MB)
• Email aliases (support@, sales@, billing@)

SMS

• Alpha Net SMS
• BulkSMSBD
• Banglalink Business SMS
• Robi Corporate SMS
• Grameenphone Business (coming soon)
• Masking enabled (send as your brand name)
• Per-SMS cost preview from your wallet

Plan limits